Freelance Customer Experience Evaluator – Project Based

Saturdays · 📍 Jakarta Raya · Diposting 2026-10-08
FULL_TIME⭐ TERVERIFIKASI
Rp 35.000 – Rp 50.000 per hour
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📋 Tanggung Jawab Pekerjaan

Conduct customer experience evaluations using various methods such as surveys, interviews, and focus groups.,Analyze customer feedback and identify areas for improvement in our customer experience.,Develop and implement strategies to improve our customer experience and increase customer satisfaction.,Collaborate with cross-functional teams to ensure that our customer experience initiatives are aligned with our business goals.,Monitor customer experience metrics and provide regular reports to senior management.,Stay up-to-date with the latest trends and best practices in customer experience.,Provide training and support to our customer service teams to ensure they are equipped to deliver a great customer experience.,Work with our marketing team to ensure that our customer experience initiatives are communicated effectively to our customers.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, Psychology, or a related field.,Minimum of 3 years of experience in customer experience evaluation or a related field.,Strong analytical and problem-solving skills.,Excellent communication and interpersonal skills.,Proficiency in using data analysis tools such as Excel, SPSS, or NVivo.,Familiarity with customer experience evaluation methods and tools.,Ability to work independently and manage multiple projects simultaneously.,Strong attention to detail and ability to work in a fast-paced environment.

🛠️ Keahlian

Customer experience evaluationData analysisSurvey design and analysisCustomer feedback analysisCustomer experience improvement strategiesCross-functional team collaborationCustomer experience metrics and reportingCustomer service training and support
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