Customer Commerce Specialist

Join Island Trade Dynamics, a leading commerce solutions provider in Bangka Belitung, as a Customer Commerce Specialist. In this pivotal role, you will drive seamless customer experiences, optimize digital commerce strategies, and ensure operational excellence in our fast-growing market.

As a Customer Commerce Specialist, you will work closely with our diverse customer base, leveraging tools like Shopify, Magento, and Salesforce to enhance their online shopping experiences. You will be responsible for implementing and managing e-commerce platforms, ensuring they align with our customers' business goals and industry standards.

This is an exciting opportunity to be part of a dynamic team in Bangka Belitung, where your expertise and dedication will directly impact our customers' success and our company's growth.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize e-commerce platforms using Shopify, Magento, and Salesforce.
• Develop and implement digital commerce strategies to enhance customer experiences.
• Provide technical support and training to customers on platform usage and best practices.
• Monitor platform performance and identify opportunities for improvement.
• Collaborate with cross-functional teams to ensure seamless integration of e-commerce solutions.
• Conduct regular customer reviews and gather feedback to drive continuous improvement.
• Stay updated with industry trends and emerging technologies in digital commerce.
• Assist in the development and execution of marketing campaigns to promote our e-commerce solutions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 3 years of experience in e-commerce, digital commerce, or a related field.
• Proven experience with Shopify, Magento, and Salesforce.
• Strong understanding of digital marketing and analytics tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in e-commerce platforms (e.g., Shopify Plus Certification, Magento Certified Developer) is a plus.
• Familiarity with local market dynamics and customer preferences in Bangka Belitung is a plus.

🛠️ Keahlian

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