Non-Voice Customer Service Representative (Entry-Mid Level)

Are you passionate about delivering exceptional customer service? Trinity Outsourcing Solutions is hiring a Non-Voice Customer Service Representative to join our dynamic team in Bali. This role is perfect for individuals who excel in written communication and enjoy solving customer issues through email, chat, and social media. As part of our growing team, you will play a crucial role in ensuring our customers receive the best possible support, all while contributing to our mission of delivering outstanding service.

In this role, you will be handling a variety of customer inquiries and issues, from basic questions to more complex problems. You will need to be proactive, patient, and detail-oriented, as you work to resolve issues efficiently and effectively. Our team in Bali is known for its vibrant and supportive work environment, offering plenty of opportunities for professional growth and development.

If you are looking for a challenging and rewarding career in customer service, we invite you to apply for this exciting opportunity at Trinity Outsourcing Solutions. Join us and be part of a team that values your skills and dedication.

📋 Tanggung Jawab Pekerjaan

• Respond to customer inquiries via email, chat, and social media platforms.
• Resolve customer issues and complaints in a timely and professional manner.
• Document customer interactions and maintain accurate records.
• Collaborate with the team to ensure consistent and high-quality customer service.
• Provide feedback and suggestions for improving our customer service processes.
• Stay updated with the latest trends and best practices in customer service.
• Participate in team meetings and training sessions to enhance your skills.
• Adhere to company policies and procedures related to customer service.

🎓 Kualifikasi & Syarat

• Proven experience as a Customer Service Representative or similar role, preferably in a customer-facing environment.
• Excellent written and verbal communication skills in English and Bahasa Indonesia.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Proficiency in using email and customer service software such as Zendesk, Freshdesk, or similar.
• Customer-centric mindset and a passion for delivering exceptional service.
• Ability to manage multiple tasks and meet deadlines.
• High school diploma or equivalent. A degree in Business, Communication, or a related field is a plus.

🛠️ Keahlian

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