Customer Retention Specialist - Field Canvassing (Morowali)

Astra Credit Companies is seeking a dynamic and results-driven Customer Retention Specialist to join our team in Morowali, Sulawesi Tengah. In this field-based role, you will play a pivotal part in driving customer acquisition and retention through targeted canvassing and relationship management. This is a unique opportunity to make a tangible impact in a region with significant growth potential.

As a Customer Retention Specialist - Field Canvassing, you will be responsible for identifying and engaging with potential customers, building strong relationships, and ensuring their satisfaction with our products and services. You will work closely with our sales team and leverage data analytics to optimize your efforts. This role offers a competitive salary and the chance to contribute to the success of a leading financial institution in a rapidly developing area.

📋 Tanggung Jawab Pekerjaan

• Conduct field canvassing to identify and engage potential customers in Morowali, Sulawesi Tengah.
• Build and maintain strong relationships with customers to ensure their satisfaction and loyalty.
• Gather and analyze customer feedback to identify areas for improvement and opportunities for growth.
• Collaborate with the sales team to achieve monthly and quarterly targets for customer acquisition and retention.
• Utilize data analytics tools to track and evaluate the effectiveness of your canvassing efforts.
• Stay up-to-date with industry trends and best practices in customer retention and relationship management.
• Provide regular reports and updates to the management team on your progress and key metrics.
• Ensure compliance with company policies and regulations in all aspects of your work.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in customer retention, sales, or a related field, preferably in a financial services context.
• Strong communication and interpersonal skills to build and maintain customer relationships.
• Familiarity with data analytics tools such as Excel, Google Analytics, or similar software.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in using Microsoft Office Suite.
• Knowledge of the financial services industry and the ability to explain products and services effectively.
• Valid driver's license and a reliable vehicle for field work.

🛠️ Keahlian

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